Question 1

What types of expenses do members commonly share?

Accepted Answer

Eligible expenses include medical costs for illnesses, injuries and other health-related needs in line with the Sharing Guidelines. These can include hospital or clinic services, surgeries, medical tests, emergency care, ambulance transport, prenatal and maternity care (depending on the program), wellness visits and certain preventive screenings.

Question 2

How do members typically submit medical bills for sharing?

Accepted Answer

In most cases the member’s provider submits medical bills electronically to Liberty HealthShare. If a provider does not, members can submit bills through their ShareBox account or the Liberty HealthShare mobile app, and the bills are reviewed according to the Sharing Guidelines.

Question 3

Can Liberty HealthShare be used alongside a direct primary care (DPC) membership?

Accepted Answer

Yes. Liberty HealthShare members (excluding Liberty Freedom members) may request to have a variable portion of their monthly direct primary care (DPC) membership fees shared.

Question 4

What happens if I need care while traveling?

Accepted Answer

Liberty HealthShare members can see any provider anywhere in the United States with no network restrictions. If a member needs medical care while outside of the United States, they can submit fair and reasonable expenses in English and converted to U.S. dollars, provided the cost is less than it would have been in the United States. Liberty Assist members are limited to sharing expenses for medically necessary urgent care because Medicare does not pay for care received outside the United States.

Question 5

Do members get to choose their own doctors and hospitals?

Accepted Answer

Yes. Members may choose any provider or medical facility. Selecting a provider participating in the PHCS network may streamline the process and reduce the likelihood of receiving a balance bill—charges above what’s considered fair and reasonable—which are not eligible for sharing.

Question 6

How quickly do members usually see their expenses shared?

Accepted Answer

After medical bills are submitted and approved, Liberty HealthShare strives to facilitate sharing within 60–90 days.

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